Delivery

Firewood stacked
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TURN-AROUND TIMES
Delivery turnaround times depend on your payment selection
(See 'Payments' page for more information - Terms & Conditions apply)
Credit Card/Cheque/Instant EFT/Bitcoin - 3 to 5 business days
Regular EFT payments - 1 to 3 business days
Cash on Delivery / Cash Deposit - 1 to 3 business days
Snapscan Payments - 1-3 business days
(Please note: All Merchant or Electronic payments are not processed over weekends)
Please understand that sometimes orders may be delayed by a day or two as we cater for large numbers of clients but will slot your delivery in as soon as possible.
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DELIVERY INFO
* Please understand delivery fees cover our fuel, time and team
We deliver upon payment clearance, in a systematic order
Please ensure somebody is home on the day of delivery
*  DELIVERIES DONE FROM MONDAY TO FRIDAY (10AM-5PM)
Arrangements can be made to possibly deliver after hours if you are not located too far out, alternatively, we can deliver on Saturdays (at no extra charge) should we be available.
Once we schedule a time for you, please arrange for someone to be available on that day at the specified time (Spouse, Domestic, Gardener, Granny, Kids, Neighbor, etc). This is the customer's responsibility.
Unfortunately, we cannot have everyone choosing their own times and days as we do schedule all deliveries in advance and work according to set delivery routes.
Should we arrive and nobody is present you may be charged a second delivery fee to reschedule and come again.
Should Wood Monkeys reschedule the appointment, please understand that this will only be done if we have serious issues such as vehicle troubles, etc.
Please understand that we cannot always deliver at a set time as we do face obstacles such as (traffic, long distances, difficult terrain, loading/off-loading, etc) but will do our best to communicate with you and keep you up to date.
CARRY, STACK & TIDY UP SERVICE INCLUDED (Bags and loose pieces will be stacked for you at no extra cost)
Kindly ensure the area to pack is within a reasonable distance from where the delivery vehicle parks
Packing conditions: Up to 50 meters maximum from the delivery vehicle with minimal obstacles, stairs, etc in our path. The packing area should be easy to access or an additional labor fee may be payable cash on delivery should our terms not be met. Please understand that this requires more time than we originally allocate and effects the rest of our day.
Please notify us in advance should the area at your home be a challenging task to complete. 
If you are familiar with any roadworks in your area or live on a steep hill, mountain pass or external farmland, please notify us so we come well prepared and ensure our team is well informed.
* Should you have any further queries, questions or need to make special arrangements, please let us know so we can do our best to cater for you.
* Should there be any issues with your order or wood quality, please notify us within a maximum of 7 days after the delivery has taken place so we can rectify the issue immediately. We are happy to honor the 7 day window period but anything after 7 days, we automatically accept that the client was satisfied.
 

DELIVERY UPDATES SENT VIA SMS

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Delivery Cape Town
WE DELIVER TO THE FOLLOWING SUBURBS ACROSS CAPE TOWN
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Please understand that our delivery team collects required stock from farms & warehouses on your behalf and then dispatches ordered items straight to your door.
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CITY BOWL + PACKING @ R150.00
Bo-Kaap | De Waterkant | Foreshore | Gardens | 
Oranjezicht | Tamboerskloof | Schotse Kloof | Vredehoek | University Estate | Walmer Estate
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NORTHERN SUBURBS + PACKING @ R100.00
Bellville (Welgemoed, Loevenstein, Vredenberg, Oakglen, Oakdale, Welgedaght, De Bron, Eversdal, Kenridge, Kanonberg) | Brackenfell | Durbanville | Kraaifontein | 
Kuils River | Thornton | Joostenburg Vlakte | Richwood | Bothasig | Edgemead | Century City | Welgelegen | Plattekloof | Monte Vista | Panorama | Parow | Goodwood
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ATLANTIC SEABOARD + PACKING @ R160.00
Bantry Bay | Camps Bay | Clifton | Fresnaye | Green Point | 
Llandudno | Mouille Point | Sea Point | Three Anchor Bay
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SOUTHERN SUBURBS + PACKING @ R150.00
Bishopscourt | Claremont | Constantia | Newlands | Observatory | 
Rondebosch | Pinelands | Plumstead | Bergvliet
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SOUTH PENINSULA + PACKING @ R200.00
Fish Hoek | Muizenberg | Kalk Bay | Marina da Gama | Simons Town | Glencairn | Kommetjie | Noordhoek | Hout Bay | Tokai
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HELDERBERG + PACKING @ R200.00
Gordon's Bay | Somerset West | Strand | Penhill | Stellenbosch
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WEST COAST + PACKING @ R100.00
Bloubergstrand | Melkbosstrand | Milnerton | Sunset Beach | Table View | West Beach | Parklands | Sunningdale 
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BOLAND / OUTSKIRTS + PACKING @ R250.00
Paarl Only
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SURROUNDING AREAS OUTSIDE LOCAL SUBURBS
Kindly contact us for a quote, should your area not be listed
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WE LOVE OUR CITY
Cape Town South Africa

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