Delivery

Firewood stacked
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TURN-AROUND TIMES
Delivery turnaround times depend on your payment selection
(See 'Payments' page for more information - Terms & Conditions apply)
Credit Card/Cheque/Instant EFT/Bitcoin - 3 to 5 business days
Regular EFT payments - 1 to 3 business days
Cash on Delivery / Cash Deposit - 1 to 3 business days
(Please note: Card and Electronic payments are not processed on weekends)
Please understand that sometimes orders may be delayed by a day or two as we cater for large numbers of clients but will slot your delivery in on the soonest possible availability.
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DELIVERY INFO
* Please understand delivery fees cover our fuel, time and team
* We deliver upon payment clearance, in order sequence
* Please ensure somebody is home on the day of delivery
* DELIVERIES DONE FROM MONDAY TO FRIDAY
* Arrangements can be made to deliver after hours if you are not located too far out or alternatively on Saturdays (at no extra charge)
* Once we schedule a time for you, please arrange for someone to be home on that day at the specified time (Nanny, Gardener, Granny, Kids, Neighbor, etc). This is the customer's responsibility.
* Unfortunately, we cannot have everyone choosing their own times and days as we pre-schedule all deliveries in advance.
* Should we arrive and nobody is present you will be charged a second delivery fee to reschedule and come again.
* Should we reschedule the appointment, please understand that this will only be done if we have serious issues such as vehicle troubles, etc.
* We cannot always deliver at a set time as we do face obstacles such as (traffic, long distances, difficult terrain, loading/off-loading, etc)
* CARRY, STACK & TIDY UP SERVICE INCLUDED
* Please understand that we can only carry a maximum load of 1000-2000 pieces per delivery and may need to do additional trips should you live on a steep hill, farmland or mountain pass
* Kindly ensure the area to pack is within a reasonable distance from where  the delivery vehicle parks
* (Packing conditions: Up to 50m maximum from the delivery vehicle with minimal obstacles, stairs, etc in our path. The packing area should be easy to access or an additional R150 will be payable in cash upon delivery should our terms not be met)
If you are familiar with any road works in your area or live on a steep hill, please notify us so we come well prepared.
* Should there be any issues with your order or wood quality, please notify us within a maximum of 7 days after the delivery has taken place so we can rectify the issue immediately. We are happy to honor the 7 day window period but anything after 7 days, we automatically accept that the client was satisfied.
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Delivery Cape Town
WE DELIVER TO THE FOLLOWING SUBURBS ACROSS CAPE TOWN
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Please understand that our delivery team collects required stock from farms & warehouses on your behalf and then dispatches ordered items straight to your door.
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CITY BOWL + PACKING @ R200.00
Bo-Kaap | De Waterkant | Foreshore | Gardens | 
Oranjezicht | Tamboerskloof | Schotse Kloof | Vredehoek | University Estate | Walmer Estate
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NORTHERN SUBURBS + PACKING @ R100.00
Bellville (Welgemoed, Loevenstein, Vredenberg, Oakglen, Oakdale, Welgedaght, De Bron, Eversdal, Kenridge, Kanonberg) | Brackenfell | Durbanville | Kraaifontein | 
Kuils River | Thornton | Joostenburg Vlakte | Richwood | Bothasig | Edgemead | Century City | Welgelegen | Plattekloof | Monte Vista | Panorama | Parow | Goodwood
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ATLANTIC SEABOARD + PACKING @ R200.00
Bantry Bay | Camps Bay | Clifton | Fresnaye | Green Point | 
Llandudno | Mouille Point | Sea Point | Three Anchor Bay
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SOUTHERN SUBURBS + PACKING @ R200.00
Bishopscourt | Claremont | Constantia | Newlands | Observatory | 
Rondebosch | Pinelands | Plumstead | Bergvliet
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SOUTH PENINSULA + PACKING @ R250.00
Fish Hoek | Muizenberg | Kalk Bay | Marina da Gama | Simons Town | Glencairn | Kommetjie | Noordhoek | Hout Bay | Tokai
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HELDERBERG + PACKING @ R200.00
Gordon's Bay | Somerset West | Strand | Penhill | Stellenbosch
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WEST COAST + PACKING @ R100.00
Bloubergstrand | Melkbosstrand | Milnerton | Sunset Beach | Table View | West Beach | Parklands | Sunningdale 
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BOLAND / OUTSKIRTS + PACKING @ R350.00
Paarl | Malmesbury
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SURROUNDING AREAS OUTSIDE LOCAL SUBURBS
Kindly contact us for a quote, should your area not be listed
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WE LOVE OUR CITY
Cape Town South Africa