Payments

PLEASE READ CAREFULLY
Wood Monkeys Cape Town offers multiple payment methods to cater for card, electronic, COD or cash deposit customers. Below is a breakdown and more information on each payment selection we have made available for your convenience. 
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HOW TO PAY?
Kindly order and pay for your wood order in advance so it gets delivered as soon as possible. EFT payments have the quickest turn-around times. Please also understand we cannot speed up any card payment processes and need to wait until card payments clear in our banking account. Alternatively, you are welcome to pay our team COD once your order has been delivered.
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CARD PAYMENTS TAKE LONGER TO CLEAR
WE RECOMMEND NORMAL EFT PAYMENTS
CASH ON DELIVERY (COD) PAYMENTS ACCEPTED
NO CASH REFUNDS
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CREDIT/CHEQUE CARDS
* We accept Visa and Mastercard credit card payments directly from our shopping cart system through Payfast, one of South Africa's biggest online gateways.
* All card payments are held for fraud protection over a 48hour period, thereafter the payment is released and takes up to 24hours to clear in our account. (3 working days total)
* Minimum payment R100.00 / Maximum payment R5,000.00
Visa Mastercard
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PAY D/DEBIT CARDS
* In addition to credit and cheque cards, we also accept debit cards with PayFast and payD.
* All card payments are held for fraud protection over a 48hour period, thereafter the payment is released and takes up to 24hours to clear in our account. (3 working days total)
* Supported Banks: Absa, Standard Bank and Nedbank.
* Supported mobile Operators: MTN and Vodacom.
* Minimum payment R100.00 / Maximum payment R30,000.00
payD Debit cards
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    INSTANT EFT
    * Instant EFT is PayFast’s patented, revolutionary method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified.
    * You don’t need to send in proof of payment and it can be used with South Africa’s four biggest banks: ABSA, FNB, Nedbank and Standard Bank.
    * No delays during checkout
    * Works on all browsers and platforms
    * All wood types will require a 72hour payment clearance period. (3 working days)
    Instant EFT
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    BITCOIN
    * Buyers simply pay the Bitcoin amount (at the current rate of exchange) during checkout. We will receive your Bitcoin payment in South African rands. Neither PayFast nor Wood Monkeys receive or store any Bitcoin information, so there aren’t any risks of security, volatility or exchange rate fluctuations.
    * Bitcoin payments might not be available on all transactions.
    * Takes up to 72hours to clear in our account. (3 working days)
    * Minimum payment R100.00 / Maximum payment R20,000.00
    Bitcoin accepted
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    REGULAR EFT - (RECOMMENDED)
    * EFT from any bank as you normally would from ABSA, Standard Bank, Nedbank or FNB and wait 24-48hours for payment clearance before wood can be dispatched. (1-2 working days)
    * EFT payments from Capitec to Capitec will clear the same day and be delivered on the next scheduled day.
    * Email proof of payment to sales@wood-monkeys.co.za
    Electronic Funds Transfer
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    CASH DEPOSIT
    * Kindly deposit the required amount of cash at any Capitec Branch Nation-wide for instant payment clearance. Delivery will take place on the next scheduled day.
    Bank Deposit
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    CASH ON DELIVERY (COD)
    This payment option is now possible with every order. Simply hand the driver the total amount due in cash once the delivery has been completed.
    Cash Payment
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    (All online payments via Payfast are done through a secure connection with data encryption so your details are safe.)
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    Payfast Payment Gateway
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    Please contact us should you require any further information or assistance.
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    PLEASE NOTE: NO CASH REFUNDS
    Kindly understand that weather conditions may dampen wood and some wood you receive may have a moisture content. We do our best to ensure its dry enough to burn but it's near impossible to guarantee that all wood types are 100% dry all year round. Winter times are more difficult whilst summer time delivers a better quality wood. Please also be aware that once you have selected a wood type and it has been delivered, you will be charged a restocking fee and handling fee to replace it with another wood type payable in advance to cover fuel costs, man-power and time used. So please ensure you are making the correct selection when ordering.